CHAD ZECHIEL

Turnarounds / Growth Strategies / Team building / Customer Care & Retention / B2B / Training / New Product Development & Launch / Consultative Sales / Sales Operations / Change Management

Record-setting, award-winning business development and strategy leader with achievements winning, keeping and expanding key account relationships with F500 industry giants and smaller organizations. An unblemished record of exceeding ambitious sales, profit and market share goals in intensely competitive markets. Have contributed by:

• Building and leading highly productive, low turnover teams
• Nurturing complex sales processes to successful conclusion
• Driving turnarounds; finding and fixing the causes of poor organizational and individual performance
• Anticipating a market shifts; creating and implementing strategies to seize a competitive edge
• Providing post-sales support that cost effectively engenders growth, loyalty and referral business

MBA, University of Dayton, Concentrations: Finance, Marketing. BS, Business Administration Bowling Green State University, Concentration: Healthcare Administration.

WORK HISTORY & SELECTED ACCOMPLISHMENTS

Regional Vice President, Small Business
UnitedHealthcare, Inc.
Oct 2013 to Oct 2019

The world’s largest healthcare company with 2018 revenue of $226.2B and 115 million customers

Responsible for growth and profitability of Employer & Individual West Region Small Business segment for fully insured, ASO medical and specialty business. Work closely with local health plan leadership to identify and execute strategies and facilitate best practices across the Region.

• Drove a turnaround. Transformed a Region suffering from declining membership to one of strong growth over four years. Set net growth records in every West Region major market
• Accelerated Growth. National Practice Lead for All Savers alternative funding (ASO) product. Piloted initial product release and managed growth to over 300,000 members nationally. Gathered market input, leading to strategies, including implementation of network and PCP driven products.
• Created platform for record growth across West market. Devised and implemented pricing optimization program to ensure that best strategies and cost control programs were in place for rigid and long filing timelines.
• Spearheaded revision of sales automation system to validate groups in advance of installation. Forged national alignment, securing funding through capital team. Saved approximately $3 million while maintaining sales.
• Created West Region Sales Leadership Program. Designed a CEO skills curriculum that focused on strategy, strategic planning, business planning, and ROI models for proposed strategies and initiatives. Ten direct reports and mentees have been promoted to regional, market management or increased roles.


Vice President, Small Business Colorado/New Mexico /Wyoming
UnitedHealthcare, Inc.
Jul 2007- Oct 2013

Responsible for growth and profitability of small business market in Colorado, New Mexico, and Wyoming. Finalized integration of merger operations and created outstanding CO market brand and growth. Enterprise expert on community rating transition, speaking across regions to set expectations and processes for conversion to ACA.

• Achieved #1 Small Business Market share of over 30% (2011) through market best service, talent acquisition, broker relationships, and portfolio innovation.
• Piloted key company initiatives. Introduced Navigate product, a new approach for a primary-care-driven HMO product. Overcame operational and educational challenges enabling Navigate to serve as a platform for growth in managed care products. Revitalized an old platform. Updated processes, marketing, and sales strategies to leverage price points in the ACA Market place. Achieved industry-leading growth to fuel segment expansion strategy.
• Developed a new, market-leading place-of-service product. Forged the $250 direct plans that addressed high cost outpatient imaging and surgical procedures, and steered patients to lower cost freestanding facilities. These products are now standard across the country for United healthcare.
• Selected to executive development program in 2011. Exclusive executive training program included a six-month project presented to executive team including CEO, as well as Wharton executive training program.

Vice President, Small Business Columbus, OH
UnitedHealthcare, Inc.
Jun 1999 - Jun 2007

Responsible for leading growth and profitability of Small Business in Central and Southeast Ohio.
• Achieved #1 market share in Central Ohio. Grew and developed a sales organization from eight to twenty FTE’s. Achieved segment membership growth of 64% in three years while maintaining a top corporate profitability position in a turbulent industry.
• Implemented first wave of per employee distribution incentive, which is now industry standard. Created pricing models and external education to drive adoption and understanding of the incentive dynamics.

Regional Sales Director
Universal Standard Healthcare, Southfield, MI
Jan 1997 – Jun 1999

Start-up managed healthcare company and provider of laboratory services. Clients included Ford Motor Company, Daimler-Chrysler, Whirlpool Corporation, and Emerson Electric Company.

Responsible for sales and consulting of first of its kind capitated Lab, Imaging, and Durable Medical Equipment to ASO (self-funded) customers. Sold new product in concepts to Whirlpool, and Emerson Electric. Generated over $6M of new business, or approximately 57,000 lives. Eclipsed 1998-1999 new revenue sales to sales expectations by 210%.

ASO Network Manager
CNA Health Partners, Inc., a subsidiary of CNA, Columbus, OH
Mar 1992 – Jan 1997

Provider of Healthcare Consulting and TPA services for Fortune 500 companies
Provided strategic recommendations and management of self-funded HMO healthcare expenditures totaling $50M for clients such as Emerson Electric Company, Campbell Soup Company, and Philips Electronics NA, and several hospital systems. Analyzed referral patterns and most effective physician and hospitals providers. Achieved 100% retention.

ACTIVITIES

UnitedHealthcare Culture Ambassador, 2012-present.
Youth Basketball Coach, 2010-2014
Toastmasters 2009-2011
Columbus Children’s Hospital Foundation, Created $25,000 endowment via fundraising
Veteran, Army Reserve National Guard